HUMAN INTERACTION MANAGEMENT (HIM)
The theory of HIM and associated methodology Goal-Oriented Organisation Design (GOOD)
"Human Interactions" (2005, Meghan-Kiffer Press)
"In Search of BPM Excellence" (2005, Meghan-Kiffer Press)
"Business Process Management Handbook, 1st edition" (2010, Springer) - see below for link to 2nd edition
"Social BPM" (2011, Workflow Management Coalition)
"How Knowledge Workers Get Things Done" (2012, Workflow Management Coalition)
"Empowering Knowledge Workers" (2013, Workflow Management Coalition)
"Business Process Management Handbook, 2nd edition" (2014, Springer)
"Cosmos and Chaos" (2019, Tambar Arts)
"Supercommunities" (to be published in 2021)
"Supercommunities - Primer" (forthcoming)
"Supercommunities - Tech Guide" (forthcoming)
"Supercommunities - Case Studies" (forthcoming)
Introductory Video - from 2006, but as true today?
Much work is gradually being automated and/or offshored, so the human work left over is more important than ever - it is the only competitive differentiator left, and such work depends fundamentally on collaboration.
Yet new software tools have only made communication quicker, not made collaboration more efficient - individual workers are running harder than ever to stand still, and organizations have lost the ability to manage their workforce.
We all need to collaborate better - to adopt a simple, general approach that meets both individual and organizational needs, and is fully supported by (low-cost) software.